Last updated: 20 October 2026
ThaiChai operates https://thaichaibd.com, an online store based in Bangladesh. This policy explains how we collect, use, and share personal information when you browse our website, contact us, or place an order.
1. Information we collect
Depending on how you use our store, we may collect:
- Your name, phone number, billing address, and delivery address.
- Your email address, if provided.
- Order details, payment method, transaction references, and payment confirmation information.
- Messages you send us, including enquiries and customer support requests.
- Account information, if you create an account.
- Technical information such as your IP address, browser, device information, and website activity collected through cookies or server logs.
2. How we use your information
We use your information to:
- Process, confirm, and deliver orders.
- Verify payments and manage cancellations, returns, or refunds.
- Contact you about your order or respond to enquiries.
- Maintain your account, where applicable.
- Operate and protect our website, troubleshoot problems, and prevent fraudulent transactions.
- Keep necessary business records and meet applicable legal obligations.
If we send promotional messages, we will obtain consent where required and provide a way to stop receiving them.
3. Sharing your information
We share relevant information with service providers when needed to operate our store, including:
- Delivery partners, such as Steadfast Courier, to deliver orders and collect cash on delivery.
- Banks and payment providers, depending on the payment method you select.
- Website hosting, maintenance, and communication providers that support our store.
For example, a delivery partner may receive your name, phone number, delivery address, and the amount payable.
We may also disclose information when legally required or when necessary to investigate fraud or protect our legal rights.
4. Payments
The payment information we receive depends on your chosen payment method. This may include a transaction ID, payment status, or information you submit to confirm a transfer.
Payments processed through an external provider are also subject to that provider’s privacy policy.
Do not send us your payment PIN, OTP, account password, or full card security details.
5. Cookies
Our website uses cookies and similar technologies to support features such as your shopping cart, checkout session, and account login.
[If analytics or advertising tools are enabled, insert their names, the information they collect, their purposes, and the available consent or opt-out controls here. Otherwise, remove this paragraph.]
You can manage cookies through your browser settings and any cookie controls available on our website. Blocking essential cookies may prevent parts of the store from working properly.
6. Keeping your information
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order support, accounting, resolving disputes, and meeting applicable legal requirements.
[Insert your confirmed retention periods for order records, inactive accounts, and customer enquiries.]
When information is no longer needed, we will delete or anonymise it, subject to applicable requirements and backup retention cycles.
7. Protecting your information
We use reasonable technical and organisational measures to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed completely secure.
8. Your choices and requests
You can contact us to request access to, correction of, or deletion of your personal information, or to stop promotional messages.
We may need to verify your identity before processing a request. Some information may need to be retained for legal, accounting, fraud prevention, or unresolved transaction purposes. We will handle requests in accordance with applicable law.
9. External services and international processing
Our website may link to external websites or services. Their privacy practices are governed by their own policies.
Some technology providers may process or store information outside Bangladesh. Where relevant, we will take steps required by applicable law for that processing.
10. Updates to this policy
We may update this policy when our services or information practices change. The latest version will be published on this page with an updated date.
11. Contact us
For privacy questions or requests, contact:
ThaiChai
Website: https://thaichaibd.com
Email: hellothaichaibd@gmail.com
Phone: +8801355345071
Business address: Lakecity Market, Khilkhet, Dhaka, Bangladesh.